Terms and conditions
The following terms and conditions of sale and delivery apply to all deliveries from the Hirschsprung Collection. The conditions apply in cases where no other written agreements have been entered into between you as buyer and the Hirschsprung Collection. If you would like additional information or advice from The Hirschsprung Collection, such information is provided as guidelines only. The Hirschsprung Collection guarantees that the goods meet the requirements for CE certification.
Delivery times and shipping
Delivery of goods from The Hirschsprung Collection is considered to have taken place when the consumer has received the goods. The estimated processing time is 5-7 days; additional delivery time via. PostNord is not estimated.
Risk associated with goods
All risks associated with goods purchased from the Hirschsprung Collection are passed on to you as a consumer at the time of delivery.
Complaints
Any defects on deliveries from the Hirschsprung Collection must be responded to within a reasonable timeframe upon discovery of said defect. It is your duty to state and, on request, provide visual evidence of the nature of the defect or error. If you find any defects or errors, contact the Hirschsprung Collection as soon as possible.
As a general rule, you can only complain about defects that become apparent no later than two years after you received the goods.
As a general rule, you can only complain about defects that become apparent no later than two years after you received the goods.
Price and payment
This shop enables you to order your goods online and pay with Dankort or Visa / Dankort. All prices listed by the Hirschsprung Collection – on the website https://butik.hirschsprung.dk – include VAT.
Right of withdrawal
The Hirschsprung Collection offers a fourteen-day right of withdrawal, beginning on the day you receive your goods.
If you wish to make use of your right of withdrawal, you must return the goods in substantially the same condition and quantity as it was received. Any costs associated with returning the product must be paid by you.
In accordance with the Personal Data Ordinance, your order – including your details – will be deleted from our system soon as your order is settled and this information is no longer required for the delivery of the museum’s services or to meet accounting requirements or other legal requirements.
If you wish to make use of your right of withdrawal, you must return the goods in substantially the same condition and quantity as it was received. Any costs associated with returning the product must be paid by you.
In accordance with the Personal Data Ordinance, your order – including your details – will be deleted from our system soon as your order is settled and this information is no longer required for the delivery of the museum’s services or to meet accounting requirements or other legal requirements.